NorthCan SafetyHUB SUPPORT

Help & Getting Started

Contact NorthCan Safety

Email Chris@NorthCanSafety.com
Call 519-994-2082

The email link opens your email app with a support template. If it doesn’t open, copy the address into your usual email service.

Include your company, selected site, Hub section, what happened and a screenshot if helpful. Leave out passwords and invitation links.

For a missing invitation or access to a company section, ask your company owner first.

Get Started In Five Steps

  1. Join The Right Company

    Owners start with the pilot setup guide. Workers use the invitation sent by their owner and register with that email address. Already registered? Sign in. Reset a forgotten password.

  2. Choose Your Site

    Use the site selector at the top of the Hub. Check it before viewing records or exporting. “All sites” combines the sites available to you.

  3. Keep Training On Worker Profiles

    Authorized managers open Workers, select a person and use Certifications to upload training records and expiry dates. Tap your name on Home, then Account & Settings → Personal & emergency contact details for your own details.

  4. Create Or Upload A Record

    Open Forms & Documents to complete an inspection or toolbox talk. Saved forms are filed in Documents & Resources by document type, including Workplace Inspections and Toolbox Talks. Select the correct site before saving. Upload company documents into the appropriate folder. Open the saved record to view attachments or request signatures where your access allows.

  5. Follow Up And Stay Informed

    Open Workers, select a person and use Certifications to review expiry dates. Open Needs attention to review alerts. Use Chat for company messages. Tap your name on Home and open Account & Settings → Phone notifications and allow them on your device.

Using Chat

People And Teams: Start a direct conversation or open a team. Team creation and membership controls depend on your company permissions. Unread badges help you find new messages.

Replies, Mentions And Search: Reply to a specific message, mention a teammate, search a conversation, or view pinned messages. Authorized members can pin important messages. Read confirmations are separate from announcement acknowledgements.

Attachments And Records: Attach a photo or PDF up to 10 MB, record a voice note up to two minutes, or share a Hub record. Each recipient needs permission to open a shared record.

Announcements: Supervisors and administrators with posting access can publish company or site notices, request acknowledgements, review audience status, and remind outstanding recipients. Announcements refresh automatically while the tab is visible. Phone delivery depends on recipients’ notification settings.

Draft Recovery: Wait for “Draft saved on this device” before closing. Message text, replies, mentions, selected records, attachments, completed voice recordings, and announcement drafts can be recovered for the same account and company on this device. They do not sync to other devices. Clearing browser data removes device drafts. If saving fails, keep the page open and follow the displayed recovery message.

Something Missing Or Not Working?

Can’t join: Use the invited email. Ask the owner to check pending invitations and resend an expired invitation.

Record missing: Check the selected site, search and document filters, then return to Home and tap Sync Hub on your account card.

Upload failed: Look for the retry message on the saved record before creating another copy.

Export unavailable: Check your permissions and apply the date range before downloading the audit ZIP.

If it still fails, contact NorthCan using the details above.

Security & data handling · Company setup & trial · Plans & billing · Privacy & legal information

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